Terms of service

Shatla Shop sells plants, planters and garden products. By placing an order, you agree to these terms and our published Shipping, Returns & Refunds, and Privacy policies.

Products

Please review product descriptions, dimensions and selected options before ordering. Natural plants vary in shape, foliage and size. Product photos are representative; supplied items must match the description and specifications ordered. Screen colours may differ slightly from actual colours.

Orders & Payment

Please provide accurate contact and delivery details. Prices are displayed in Egyptian Pounds. Delivery charges and any applicable taxes are shown before payment. If an item is unavailable or an order contains an error, we will contact you to agree on a solution or refund any payment for items we cannot supply.

Delivery & Returns

Delivery areas, charges and estimated times are outlined in our Shipping Policy. Returns, exchanges and defective items are covered by our Returns & Refunds Policy.

Plant Care

Plants require suitable watering, light and growing conditions. Contact us if you need care guidance. Damage caused by improper care after delivery is not covered; this does not affect your rights regarding defects present upon delivery.

Contact & Consumer Rights

For questions or order assistance, email info@shatla.org. These terms are governed by Egyptian law and do not limit your statutory consumer rights.