Refund policy

Returns & Refunds

Plants

Please inspect plants upon delivery and report any damage, disease or incorrect item promptly to info@shatla.org. Photos help us assess the issue. Plants supplied defective or not as ordered are eligible for replacement or refund under Egyptian consumer protection law.

Damage caused after delivery by incorrect watering, unsuitable conditions or mishandling is not covered. This does not affect claims relating to defects present upon delivery.

Other Products

Eligible planters, accessories and other products may be returned or exchanged within 14 days of delivery in their original, unused condition, at no additional cost, subject to statutory exceptions.

Exceptions

Change-of-mind returns exclude rapidly perishable goods and correctly supplied products made to customer specifications, where permitted by law. Plants are not automatically excluded solely because they are living products.

Defective Items & Refunds

Defective items may be returned or exchanged within 30 days of delivery at no additional cost. Refunds for defective items are issued through the original payment method within one week of notifying us.

Contact

Email info@shatla.org with your order number to arrange a return or exchange. Nothing in this policy limits your statutory rights.